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Developing Direct Routes to Market

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Brexit fallout for the ecommerce seller – 4 things you can do right now

The immediate, post-referendum Brexit hysteria is fanning the flames of uncertainty and changing the UK political and economic landscape on an hourly basis.

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Reporting and Analysis - Part 3: How Volo Customers Got Great at Reporting for Efficiency

When you’re great at reporting and analysis, you improve your efficiencies and margins and reduce your product-to-cash conversion cycle. Volo helps companies become more effective through dynamic, accurate reporting, automated reordering processes and informed business planning. The Volo ecommerce platform has a fully featured analytics environment, using visual reports to provide easy at-a-glance figures and trends as well the detail behind the numbers to give you the full picture.

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Reporting and Analysis - Part 2: Getting Great at eCommerce Efficiency with Reporting & Analysis

In our previous post we outlined the 5 key levers to efficiency gains in ecommerce. Let’s take a more detailed look at some of the ways reporting can help you reduce costs in the first three of these areas.

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Reporting & Analysis - Part 1: Ecommerce Efficiency and Profits

“In the land of the blind, the one-eyed man is King.” So goes the proverb, usually attributed to Erasmus. If you can see what others can’t see, you have an unassailable advantage. You have an avenue to information that is unavailable to others. From this information you have priceless knowledge that allows you to make better decisions on ecommerce efficiency and be more successful than your competition.

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What the closure of rakuten.co.uk means for your multichannel business

It was announced on Tuesday that Japanese marketplace Rakuten would be closing down its UK operations. “We regret to inform you that following a strategic review of its operations in Europe, Rakuten has decided to consider plans to close Rakuten.co.uk at the end of August.”, UK Marketplace Country Manager Patrick Kelly wrote to partners and customers. Although it came as a surprise to many, UK online retailers will have to move quickly to make plans and anticipate what happens next. Volo’s message of diversification has never been so important.

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Customer Service - Part 3: How Volo customers got great at customer service

In our previous post, we spoke about what practices to use when tackling customer service challenges. In this post we hear from 3 Volo customers who have driven efficiencies through excelling at customer service.

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Customer Service - Part 2: Getting Great at Customer Service in ecommerce

In our previous post, we introduced customer service challenges in ecommerce that might prove tricky to overcome. This post will focus on best practices for achieving customer service success.

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Customer Service - Part 1: Getting great at customer service for ecommerce growth

The ‘Customer is King’ maxim encourages sellers to remember that everything good for ecommerce businesses stems from happy customers. The kind of business logic can’t be argued. Once the customer clicks the submit button to buy their goods online, this is the moment when their expectations and the waiting kick in. They have the potential to buy from us again and again and so we work hard to delight them and build their lifetime value with us. It’s much easier to sell to someone who has already bought from you and it’s far preferable to cultivate existing customers than having to constantly go in search of new customers.

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Reporting & Analysis - Part 3: How Volo Customers Got Great at Reporting for Growth

Our customers are successful because they have a clear picture of their best sellers, best suppliers, their margins and their dead stock, across categories, regions and channels. When you’re great at reporting and analysis, you can spot trends and opportunities and increase sales. Volo helps companies grow revenues through dynamic, accurate reporting, automated reordering processes and informed business planning. The Volo ecommerce platform has a fully featured analytics environment, using visual reports to provide easy at-a-glance figures and trends as well the detail behind the numbers to give you the full picture. In this post, two Volo customers talk about how a focus on the figures has helped them grow their business.

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Reporting & Analysis - Part 2: Getting Great at Reporting & Analysis for ecommerce growth

In our previous post we explored some of the key information you need about your business in orders to grow it successfully. Volo’s work with our multi-channel customers has helped us identify what we see as the 5 ‘levers’ of ecommerce growth. Each of these levers determines sales growth and can be pulled in the right direction to accelerate and maintain your sales. Becoming great at all 5 levers can have dramatic and lasting effects on your top line revenues. Good reporting and analysis gives you visibility into how you can improve in each of these areas.

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